REFUND AND PRODUCT RETURN POLICY

OVERVIEW

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contato@santtasuh.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contato@santtasuh.com.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SHIPPING RETURNS

To return your product, send us an email at contato@santtasuh.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUND AND SERVICE RETURN POLICY

TERMS & CONDITIONS

These terms and conditions are incorporated into all bookings (whether made online, by telephone, by email, in person or any other method) and all agreements for the provision of services by the Suely Abreu Style.

Definitions

“We” means the team of Suely Abreu Style;

“Services” means personal styling, wardrobe edit and personal shopping and any other services provided to you by the Suely Abreu Style;

“Client” or “you” means any person who contracts with the Suely Abreu Style for the provision of Services.

Styling Sessions & Payments

Payment for styling appointments and gift vouchers must be made upon purchase/booking. Payments are to secure the appointment and are non-refundable. If an appointment is cancelled it will be forfeited. Gift vouchers may only be exchanged for Services and no cash rebate will be made for appointments shortened at your request. Payments made via invoice are due upon receipt.

Your session will begin and last the duration it is booked for and it is your responsibility to arrive on time. On the occasion when a styling session runs over, extra time will be charged £55 per half an hour and £100 per hour for each member of the styling team. It is your responsibility to keep a track of time and allow yourself adequate time for any tailoring services required, checking out the shopping, bagging of goods by the department stores.

Postponement and Cancellation

If you wish to reschedule or postpone an appointment you must give us no less than 7 days notice before the appointment is due to start. Failure to do so may result in the appointment being cancelled. If we can agree on an alternative future date any payment will be transferred to the rescheduled appointment but cannot be refunded. If you request rescheduling with notice less than 7 days an admin fee of £40 will be applied.

Gift Vouchers

Gift vouchers are valid for 12 months from the date of issue. If no date is specified on the voucher the holder must make an appointment. If the holder wishes to postpone an appointment they must inform us not less than 24 hours before the appointment is due to start.

Relationship with Stores

Suely Abreu Style does not act as an agent for any of the stores to which we may introduce you or accompany you for shopping. Contracts for the purchase of goods are between you and the relevant store and the terms and conditions of sale and requirements regarding price, returns, defects and all other issues will be such as the store may impose or as you may agree with the store. Suely Abreu Style has no liability for the quality, condition or performance of any goods which you may purchase during, or as a result of, the provision of Services by the Suely Abreu Styling.

Style Events

We require a minimum of 7 days notice for any rescheduling or cancellation. You are entitled to a full refund for any cancellation made over 7 days minus 12% cancellation fee. If the notice is less 7 days an admin fee of £20 will be deducted.

Wording for Web pages

You should refer to our Terms and Conditions set out on this website which applies to all services provided by the Suely Abreu Style.

Location

Suely Abreu Style is ideally placed for services within Greater London. You can, of course, choose your preferred location. If you are located outside of London or the UK, travel costs outside of London will apply.

Home Visits

For styling at your house, we allow a maximum of 45 minutes travels from Victoria Station and 1 hour for Wardrobe Cleanse home visits. Anything more than this is subject to additional transport rates.

Privacy

You will automatically opt into Suely Abreu newsletter upon booking an Initial Free Consultation, filling the Style Questionnaire or entering one of our giveaways. (with the option the opt-out later).

Terms Of Use